ACiQ Product Warranties
ACiQ stands by the quality of its products and backs them up with an industry-leading warranty. Get peace of mind that your ACiQ product is protected for years to come for no extra cost to you. Learn more about our warranty details below:
Great Warranties for All Our Products
ONLINE REGISTRATION REQUIRED
ACiQ stands by our products with an industry-leading warranty. Our commitment ensures that your units are covered for longer durations compared to other brands, safeguarding your investment and providing unparalleled peace of mind. Explore our range of warranty options tailored to your specific unit, and experience the ACiQ advantage firsthand.
WARRANTY RESOLUTION PROCESS
In order for any warranty situation to be resolved, the following process must be followed:
1. System Diagnosis
A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.
2. Method of Resolution
At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.
3. Warranty Acceptance
Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.
4. Faulty Parts Inspected
Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.
5. Replacement Parts Shipped
Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ
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PRODUCT WARRANTY INFORMATION
- Mini Split and High-Efficiency Systems Warranty – 12-year compressor and 7-year parts
- ACiQ Essentials Warranty – 6-year compressor and 4-year parts
- A.C. and Heat Pump Condenser Warranty – 10 year compressor and coil
- Furnace Warranty – lifetime warranty for original owner
- Air Handler and Coil Warranty – 10-year parts warranty for original owner
- Residential Packaged Units Warranty – lifetime heat exchanger warranty available for original owner
- PTAC Warranty – 7-year compressor and 1-year parts
- Commercial Packaged Units Warranty – 10-year heat exchanger, 5-year compressor and 1 year replacement parts
- Pool Heat Pump Warranty – 5-year heat exchanger and compressor/3-year parts and labor
- Hybrid Water Heater Warranty – 12-year tank & 10-year parts
- Mobile Home Electric Furnace and Coil Warranty – 10-year
