ACiQ Pool Heat Pump Warranty
ACIQ products warranty is managed by Moov Pool Products. Please note ACIQ products are not a brand owned by Moov Pool Products. Only ACIQ products listed are managed by Moov Pool Products. Warranty begins at time of purchase. Warranty is only valid upon first install.
5-Year Heat Exchanger and Compressor & 3-Year Parts & Labor Warranty
WARRANTY RESOLUTION PROCESS
Our Pool Heat Pump warranty is managed by Moov Pool Products. In order for any warranty situation to be resolved, the following process must be followed:
Need to make a warranty claim or enquiry?
WARRANTY EXCLUSIONS
1. Heat Exchanger broken due to water left in through improper winterization. Appropriate winterization can be found on page 15 of this manual. Any other winterization default claims will be refused.
2. Heat Pump damaged by meteorological events such Hurricanes, Tornados, Hail, Earthquakes and any other act of god event.
3. Units not installed by an appropriate technician. The trade job of these technicians will vary depending on the region of the install and can include HVAC technicians or electricians. Electrical wiring or product manipulations are included.
4. Any unsatisfactory claim. Heat Pumps efficiency will vary depending on various factors such as outdoor temperature, required temperature, air flow, sun presence, humidity, pool sizing, heat pump distance from the pool and much more. Please always refer to your pool expert to select the right unit tailored to your needs or contact Moov Pool Products for a recommendation.
