Commercial Unit and PTAC Warranty
ACiQ stands by the quality of its products and backs them up with an industry-leading warranty. Get peace of mind that your commercial unit systems and PTAC units are protected for years to come for no extra cost to you. Learn more about our warranty details below:
Select Different Warranties to View Below
7 Year Compressor & 1 Year Parts Warranty with Early Registration
All ACiQ PTAC models have a standard limited warranty of 1 year parts / 5 year compressor and sealed system warranty from the date of purchase. If registered within 90 days of installation, ACiQ PTAC will be upgraded to an extended warranty consisting of 1 year parts/ 7 year compressor and sealed system from the date of installation for the original registrant
ONLINE REGISTRATION REQUIRED
All ACiQ-branded PTAC systems have a standard limited warranty of a 1 year parts and 5 year compressor warranty from the date of purchase. If registered within 90 days of a residential installation, ACiQ systems will be upgraded to an extended warranty consisting of a 1 year parts and 7 year compressor warranty from the date of initial installation for the original registrant. The warranty will be upheld when the unit has a system failure that has been deemed a factory defect by a factory-authorized, EPA-certified contractor and the diagnosis is approved by ACiQ.
WARRANTY RESOLUTION PROCESS
In order for any warranty situation to be resolved, the following process must be followed:
1. System Diagnosis
2. Method of Resolution
3. Warranty Acceptance
4. Faulty Parts Inspected
5. Replacement Parts Shipped
Need to make a warranty claim or enquiry?
WARRANTY EXCLUSIONS
1. Any labor or other costs incurred for the diagnosis, handling, installation, operation, removal, repair, service, or shipping of failed parts, replacement parts, or new units are excluded.
2. Any product installed improperly or installations that violate applicable governmental construction, mechanical, electrical, or HVAC codes are excluded.
3. Any product that fails due to lack of standard maintenance is excluded.
4. Damage due to improper electrical supply conditions including, but not limited to, improper voltage conditions, blown fuses, open circuit breakers, or interruption of any electrical or other service required for use is excluded.
5. Damage resulting from flooding, wind, fire, lightning, accidents, corrosive environments, rust, general wear, or other conditions beyond the control of ACiQ are excluded.
6. Damage as a result of any third-party, non-ACiQ approved parts being used for repair or installation is excluded.
7. Any refrigerant needed for installation, warranty, or any other process related to any ACiQ product is not covered.
8. Any labor, lodging, transportation, electricity, or any fuel costs associated with repair to ACiQ equipment for any reason is not covered.
9. Damage due to commercial use of this product is not covered, unless your jurisdiction does not allow this exclusion.
10 Year Heat Exchanger, 5 Year Compressor,
& 1 Year Replacement Parts Warranty
ACiQ offers a very comprehensive warranty policy on Gas/Electric Packaged Units, including a 10 year warranty on the aluminized heat exchanger,
a 5 year warranty on the compressor, and a 1 year warranty on any replacements parts.
ONLINE REGISTRATION REQUIRED
International Comfort Products (“ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation and are for the duration, in years, listed below. If a part fails due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure. All
warranties in this document are subject to all provisions, conditions, limitations and exclusions listed below and on the reverse of this document.
WARRANTY RESOLUTION PROCESS
In order for any warranty situation to be resolved, the following process must be followed:
1. System Diagnosis
2. Method of Resolution
3. Warranty Acceptance
4. Faulty Parts Inspected
5. Replacement Parts Shipped
Need to make a warranty claim or enquiry?
WARRANTY EXCLUSIONS
1. Labor or other costs incurred for diagnosing, repairing, removing,
installing, shipping, servicing, or handling of either failed parts, or
replacement parts, or new units.
2. Any product not installed pursuant to the regional efficiency standards
issued by the Department of Energy.
3. Normal maintenance as outlined in the installation and servicing
instructions or owner’s manual including coil cleaning, filter cleaning
and/or replacement, and lubrication.
4. Damage or repairs required as a consequence of improper shipping
or handling, faulty installation, misapplication, abuse,
improper servicing, unauthorized alteration, and/or improper
operation.
5. Failure to start or damages due to voltage conditions, blown
fuses, open circuit breakers, or the inadequacy, unavailability, or
interruption of electrical, internet service provider, or mobile
device carrier service or your home network.
6. Failure or damage as a result of floods, winds, fires, lightning,
accidents, corrosive environments (except for coastal rated units
in coastal environments), rust and wear, or other conditions
beyond the control of ICP.
7. Parts not supplied or designated by ICP, or damages resulting
from their use.
8. Electricity or fuel costs or increases in electricity or fuel costs from
any reason whatsoever including additional or unusual use of
supplemental electric heat.
9. Any special, indirect, or consequential property or commercial
damage of any nature whatsoever. Some states do not allow the
exclusion of incidental or consequential damages, so the above
limitation may not apply to you.
10. Refrigerant or any costs related thereto.
11. Any product purchased on the internet
7 Year Compressor & 1 Year Parts Warranty with Early Registration
All ACiQ PTAC models have a standard limited warranty of 1 year parts / 5 year compressor and sealed system warranty from the date of purchase. If registered within 90 days of installation, ACiQ PTAC will be upgraded to an extended warranty consisting of 1 year parts/ 7 year compressor and sealed system from the date of installation for the original registrant
ONLINE REGISTRATION REQUIRED
All ACiQ-branded PTAC systems have a standard limited warranty of a 1 year parts and 5 year compressor warranty from the date of purchase. If registered within 90 days of a residential installation, ACiQ systems will be upgraded to an extended warranty consisting of a 1 year parts and 7 year compressor warranty from the date of initial installation for the original registrant. The warranty will be upheld when the unit has a system failure that has been deemed a factory defect by a factory-authorized, EPA-certified contractor and the diagnosis is approved by ACiQ.
WARRANTY RESOLUTION PROCESS
In order for any warranty situation to be resolved, the following process must be followed:
1. System Diagnosis
2. Method of Resolution
3. Warranty Acceptance
4. Faulty Parts Inspected
5. Replacement Parts Shipped
Need to make a warranty claim or enquiry?
WARRANTY EXCLUSIONS
1. Any labor or other costs incurred for the diagnosis, handling, installation, operation, removal, repair, service, or shipping of failed parts, replacement parts, or new units are excluded.
2. Any product installed improperly or installations that violate applicable governmental construction, mechanical, electrical, or HVAC codes are excluded.
3. Any product that fails due to lack of standard maintenance is excluded.
4. Damage due to improper electrical supply conditions including, but not limited to, improper voltage conditions, blown fuses, open circuit breakers, or interruption of any electrical or other service required for use is excluded.
5. Damage resulting from flooding, wind, fire, lightning, accidents, corrosive environments, rust, general wear, or other conditions beyond the control of ACiQ are excluded.
6. Damage as a result of any third-party, non-ACiQ approved parts being used for repair or installation is excluded.
7. Any refrigerant needed for installation, warranty, or any other process related to any ACiQ product is not covered.
8. Any labor, lodging, transportation, electricity, or any fuel costs associated with repair to ACiQ equipment for any reason is not covered.
9. Damage due to commercial use of this product is not covered, unless your jurisdiction does not allow this exclusion.
10 Year Heat Exchanger, 5 Year Compressor,
& 1 Year Replacement Parts Warranty
ACiQ offers a very comprehensive warranty policy on Gas/Electric Packaged Units, including a 10 year warranty on the aluminized heat exchanger,
a 5 year warranty on the compressor, and a 1 year warranty on any replacements parts.
ONLINE REGISTRATION REQUIRED
International Comfort Products (“ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation and are for the duration, in years, listed below. If a part fails due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure. All
warranties in this document are subject to all provisions, conditions, limitations and exclusions listed below and on the reverse of this document.
WARRANTY RESOLUTION PROCESS
In order for any warranty situation to be resolved, the following process must be followed:
1. System Diagnosis
2. Method of Resolution
3. Warranty Acceptance
4. Faulty Parts Inspected
5. Replacement Parts Shipped
Need to make a warranty claim or enquiry?
WARRANTY EXCLUSIONS
1. Labor or other costs incurred for diagnosing, repairing, removing,
installing, shipping, servicing, or handling of either failed parts, or
replacement parts, or new units.
2. Any product not installed pursuant to the regional efficiency standards
issued by the Department of Energy.
3. Normal maintenance as outlined in the installation and servicing
instructions or owner’s manual including coil cleaning, filter cleaning
and/or replacement, and lubrication.
4. Damage or repairs required as a consequence of improper shipping
or handling, faulty installation, misapplication, abuse,
improper servicing, unauthorized alteration, and/or improper
operation.
5. Failure to start or damages due to voltage conditions, blown
fuses, open circuit breakers, or the inadequacy, unavailability, or
interruption of electrical, internet service provider, or mobile
device carrier service or your home network.
6. Failure or damage as a result of floods, winds, fires, lightning,
accidents, corrosive environments (except for coastal rated units
in coastal environments), rust and wear, or other conditions
beyond the control of ICP.
7. Parts not supplied or designated by ICP, or damages resulting
from their use.
8. Electricity or fuel costs or increases in electricity or fuel costs from
any reason whatsoever including additional or unusual use of
supplemental electric heat.
9. Any special, indirect, or consequential property or commercial
damage of any nature whatsoever. Some states do not allow the
exclusion of incidental or consequential damages, so the above
limitation may not apply to you.
10. Refrigerant or any costs related thereto.
11. Any product purchased on the internet
