Central Heating and Cooling Systems Warranty

ACiQ stands by the quality of its products and backs them up with an industry-leading warranty. Get peace of mind that your central heating and cooling system is protected for years to come for no extra cost to you. Learn more about our warranty details below:

Select Different Warranties to View Below

A/C & Heat Pump Condensers Warranty

10YR-Warranty Badge

10 Year Compressor and Coil Warranty

ONLINE REGISTRATION REQUIRED

International Comfort Products (“ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and
maintenance as follows. All warranty periods begin on the date of original installation and are for the duration, in years, listed below. If a part fails
due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure.

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either failed parts, or  replacement parts, or new units.

2. Any product not installed pursuant to any applicable governmental
minimum efficiency standards.

3. Normal maintenance as outlined in the installation and servicing
instructions or owner’s manual including coil cleaning, filter
cleaning and/or replacement, and lubrication.

4. Damage or repairs required as a consequence of improper shipping
or handling, faulty installation, misapplication, abuse, improper
servicing, unauthorized alteration, and/or improper operation.

5. Failure to start or damages due to voltage conditions, blown fuses,
open circuit breakers, or the inadequacy, unavailability, or
interruption of electrical, Internet service provider, or mobile device
carrier service or your home network.

6. Failure or damage as a result of floods, winds, fires, lightning,
accidents, corrosive environments (except for coastal rated units in
coastal environments), rust and wear, or other conditions beyond
the control of ICP.

7. Parts not supplied or designated by ICP, or damages resulting from
their use.

8. Electricity or fuel costs or increases in electricity or fuel costs from
any reason whatsoever including additional or unusual use of
supplemental electric heat.

9. Any special, indirect, or consequential property or commercial
damage of any nature whatsoever. Some states do not allow the
exclusion of incidental or consequential damages, so the above
limitation may not apply to you.

10. Refrigerant or any costs related thereto.

11. Any product purchased on the Internet.

12. This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state or province to
province.

Download Full Warranty

Furnace Warranty

lifetime warranty_1@4x

Lifetime Warranty For Original Owners

ONLINE REGISTRATION REQUIRED

International Comfort Products (hereinafter “ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. If a part fails due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will provide a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure.

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either failed parts, or replacement parts, or new units.

2. Any product not installed pursuant to applicable regional efficiency standards issued by the Department of Energy.

3. Normal maintenance as outlined in the installation and servicing instructions or owner’s manual including coil cleaning, filter cleaning and/or replacement, and lubrication.

4. Damage or repairs required as a consequence of improper shipping or handling, faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, and/or improper operation.

5. Failure to start or damages due to voltage conditions, blown fuses, open circuit breakers, or the inadequacy, unavailability, or interruption of electrical, internet service provider, or mobile device carrier service or your home network.

6. Failure or damage as a result of floods, winds, fires, lightning, accidents, corrosive environments (except for coastal rated units in coastal environments), rust and wear, or other conditions beyond the control of ICP.

7. Parts not supplied or designated by ICP, or damages resulting from their use.

8. Electricity or fuel costs or increases in electricity or fuel costs from any reason whatsoever including additional or unusual use of supplemental electric heat.

9. Any special, indirect, or consequential property or commercial damage of any nature whatsoever. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

10. Refrigerant or any costs related thereto.

11. Any product purchased on the internet.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province

Download Full Warranty

Air Handler and Coil Warranty

10YR-Warranty Badge

10 Year Parts Warranty For Original Owners

ONLINE REGISTRATION REQUIRED

International Comfort Products (“ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation and are for the duration, in years, listed below. If a part fails due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure.

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either failed parts, or replacement parts, or new units.

2. Any product not installed pursuant to applicable governmental minimum efficiency standards.

3. Normal maintenance as outlined in the installation and servicing instructions or owner’s manual including coil cleaning, filter cleaning and/or replacement, and lubrication.

4. Damage or repairs required as a consequence of improper shipping or handling, faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, and/or improper operation.

5. Failure to start or damages due to voltage conditions, blown fuses, open circuit breakers, or the inadequacy, unavailability, or interruption of electrical, Internet service provider, or mobile device carrier service or your home network.

6. Failure or damage as a result of floods, winds, fires, lightning, accidents, corrosive environments (except for coastal rated units in coastal environments), rust and wear, or other conditions beyond the control of ICP.

7. Parts not supplied or designated by ICP, or damages resulting from their use.

8. Electricity or fuel costs or increases in electricity or fuel costs from any reason whatsoever including additional or unusual use of supplemental electric heat.

9. Any special, indirect, or consequential property or commercial damage of any nature whatsoever. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

10. Refrigerant or any costs related thereto.

11. Any product purchased on the Internet. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

Download Full Warranty

Residential Package Units Warranty

lifetime warranty_1@4x

Lifetime Heat Exchanger Warranties Available for Original Owners

ONLINE REGISTRATION REQUIRED

International Comfort Products (“ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation and are for the duration, in years, listed below. If a part fails due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure.

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either failed parts, or replacement parts, or new units.

2. Any product not installed pursuant to the regional efficiency standards issued by the Department of Energy.

3. Normal maintenance as outlined in the installation and servicing instructions or owner’s manual including coil cleaning, filter cleaning and/or replacement, and lubrication.

4. Damage or repairs required as a consequence of improper shipping or handling, faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, and/or improper operation.

5. Failure to start due to voltage conditions, blown fuses, open circuit breakers or the inadequacy, unavailability, or interruption of electrical, Internet service provider, or mobile device carrier service or your home network.

6. Failure or damage as a result of floods, winds, fires, lightning, accidents, corrosive environments (except for coastal rated units in coastal environments), rust and wear, or other conditions beyond the control of ICP.

7. Parts not supplied or designated by ICP, or damages resulting from their use.

8. Electricity or fuel costs or increases in electricity or fuel costs from any reason whatsoever including additional or unusual use of supplemental electric heat.

9. Any special, indirect, or consequential property or commercial damage of any nature whatsoever. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

10. Refrigerant or any costs related thereto.

11. Any product purchased on the internet.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

Download Full Warranty

A/C & Heat Pump Condensers Warranty

10YR-Warranty Badge

10 Year Compressor and Coil Warranty

ONLINE REGISTRATION REQUIRED

International Comfort Products (“ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and
maintenance as follows. All warranty periods begin on the date of original installation and are for the duration, in years, listed below. If a part fails
due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure.

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either failed parts, or  replacement parts, or new units.

2. Any product not installed pursuant to any applicable governmental
minimum efficiency standards.

3. Normal maintenance as outlined in the installation and servicing
instructions or owner’s manual including coil cleaning, filter
cleaning and/or replacement, and lubrication.

4. Damage or repairs required as a consequence of improper shipping
or handling, faulty installation, misapplication, abuse, improper
servicing, unauthorized alteration, and/or improper operation.

5. Failure to start or damages due to voltage conditions, blown fuses,
open circuit breakers, or the inadequacy, unavailability, or
interruption of electrical, Internet service provider, or mobile device
carrier service or your home network.

6. Failure or damage as a result of floods, winds, fires, lightning,
accidents, corrosive environments (except for coastal rated units in
coastal environments), rust and wear, or other conditions beyond
the control of ICP.

7. Parts not supplied or designated by ICP, or damages resulting from
their use.

8. Electricity or fuel costs or increases in electricity or fuel costs from
any reason whatsoever including additional or unusual use of
supplemental electric heat.

9. Any special, indirect, or consequential property or commercial
damage of any nature whatsoever. Some states do not allow the
exclusion of incidental or consequential damages, so the above
limitation may not apply to you.

10. Refrigerant or any costs related thereto.

11. Any product purchased on the Internet.

12. This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state or province to
province.

Download Full Warranty

Furnace Warranty

lifetime warranty_1@4x

Lifetime Warranty For Original Owners

ONLINE REGISTRATION REQUIRED

International Comfort Products (hereinafter “ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. If a part fails due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will provide a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure.

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either failed parts, or replacement parts, or new units.

2. Any product not installed pursuant to applicable regional efficiency standards issued by the Department of Energy.

3. Normal maintenance as outlined in the installation and servicing instructions or owner’s manual including coil cleaning, filter cleaning and/or replacement, and lubrication.

4. Damage or repairs required as a consequence of improper shipping or handling, faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, and/or improper operation.

5. Failure to start or damages due to voltage conditions, blown fuses, open circuit breakers, or the inadequacy, unavailability, or interruption of electrical, internet service provider, or mobile device carrier service or your home network.

6. Failure or damage as a result of floods, winds, fires, lightning, accidents, corrosive environments (except for coastal rated units in coastal environments), rust and wear, or other conditions beyond the control of ICP.

7. Parts not supplied or designated by ICP, or damages resulting from their use.

8. Electricity or fuel costs or increases in electricity or fuel costs from any reason whatsoever including additional or unusual use of supplemental electric heat.

9. Any special, indirect, or consequential property or commercial damage of any nature whatsoever. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

10. Refrigerant or any costs related thereto.

11. Any product purchased on the internet.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province

Download Full Warranty

Air Handler and Coil Warranty

10YR-Warranty Badge

10 Year Parts Warranty For Original Owners

ONLINE REGISTRATION REQUIRED

International Comfort Products (“ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation and are for the duration, in years, listed below. If a part fails due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure.

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either failed parts, or replacement parts, or new units.

2. Any product not installed pursuant to applicable governmental minimum efficiency standards.

3. Normal maintenance as outlined in the installation and servicing instructions or owner’s manual including coil cleaning, filter cleaning and/or replacement, and lubrication.

4. Damage or repairs required as a consequence of improper shipping or handling, faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, and/or improper operation.

5. Failure to start or damages due to voltage conditions, blown fuses, open circuit breakers, or the inadequacy, unavailability, or interruption of electrical, Internet service provider, or mobile device carrier service or your home network.

6. Failure or damage as a result of floods, winds, fires, lightning, accidents, corrosive environments (except for coastal rated units in coastal environments), rust and wear, or other conditions beyond the control of ICP.

7. Parts not supplied or designated by ICP, or damages resulting from their use.

8. Electricity or fuel costs or increases in electricity or fuel costs from any reason whatsoever including additional or unusual use of supplemental electric heat.

9. Any special, indirect, or consequential property or commercial damage of any nature whatsoever. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

10. Refrigerant or any costs related thereto.

11. Any product purchased on the Internet. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

Download Full Warranty

Residential Package Units Warranty

lifetime warranty_1@4x

Lifetime Heat Exchanger Warranties Available for Original Owners

ONLINE REGISTRATION REQUIRED

International Comfort Products (“ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation and are for the duration, in years, listed below. If a part fails due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will allow a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure.

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either failed parts, or replacement parts, or new units.

2. Any product not installed pursuant to the regional efficiency standards issued by the Department of Energy.

3. Normal maintenance as outlined in the installation and servicing instructions or owner’s manual including coil cleaning, filter cleaning and/or replacement, and lubrication.

4. Damage or repairs required as a consequence of improper shipping or handling, faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, and/or improper operation.

5. Failure to start due to voltage conditions, blown fuses, open circuit breakers or the inadequacy, unavailability, or interruption of electrical, Internet service provider, or mobile device carrier service or your home network.

6. Failure or damage as a result of floods, winds, fires, lightning, accidents, corrosive environments (except for coastal rated units in coastal environments), rust and wear, or other conditions beyond the control of ICP.

7. Parts not supplied or designated by ICP, or damages resulting from their use.

8. Electricity or fuel costs or increases in electricity or fuel costs from any reason whatsoever including additional or unusual use of supplemental electric heat.

9. Any special, indirect, or consequential property or commercial damage of any nature whatsoever. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

10. Refrigerant or any costs related thereto.

11. Any product purchased on the internet.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

Download Full Warranty