Mini Split and High Efficiency System Warranty

ACiQ stands by the quality of its products and backs them up with an industry-leading warranty. Get peace of mind that your system is protected for up to 12 years for no extra cost to you. Learn more about our warranty details below:

Mini Split and High Efficiency System Warranty
ACiQ Essentials Warranty

Mini Split and High Efficiency System Warranty

12 Year Compressor & 7 Year Parts Warranty with Online Registration

ONLINE REGISTRATION REQUIRED

All ACiQ-branded mini split and High Effeciency inverter systems have a standard limited warranty of a 5 year parts and 7 year compressor warranty from the date of purchase. If registered within 90 days of a residential installation, ACiQ systems will be upgraded to an extended warranty consisting of a 7 year parts and 12 year compressor warranty from the date of initial installation for the original registrant. The warranty will be upheld when the unit has a system failure that has been deemed a factory defect by a factory-authorized, EPA-certified contractor and the diagnosis is approved by ACiQ.

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Any labor or other costs incurred for the diagnosis, handling, installation, operation, removal, repair, service, or shipping of failed parts, replacement parts, or new units are excluded.

2. Any product installed improperly or installations that violate applicable governmental construction, mechanical, electrical, or HVAC codes are excluded.

3. Any product that fails due to lack of standard maintenance is excluded.

4. Damage due to improper electrical supply conditions including, but not limited to, improper voltage conditions, blown fuses, open circuit breakers, or interruption of any electrical or other service required for use is excluded.

5. Damage resulting from flooding, wind, fire, lightning, accidents, corrosive environments, rust, general wear, or other conditions beyond the control of ACiQ are excluded.

6. Damage as a result of any third-party, non-ACiQ approved parts being used for repair or installation is excluded.

7. Any refrigerant needed for installation, warranty, or any other process related to any ACiQ product is not covered.

8. Any labor, lodging, transportation, electricity, or any fuel costs associated with repair to ACiQ equipment for any reason is not covered.

9. Damage due to commercial use of this product is not covered, unless your jurisdiction does not allow this exclusion.

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ACiQ Essentials Warranty

6 Year Compressor Warranty and 4 Year Parts Warranty with Online Registration

ONLINE REGISTRATION REQUIRED

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

2. Method of Resolution

3. Warranty Acceptance

4. Faulty Parts Inspected

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing, or handling of either failed parts, or replacement parts, or new units.

2. Any product not installed pursuant to applicable regional efficiency standards issued by the Department of Energy.

3. Normal maintenance as outlined in the installation and servicing instructions or owner’s manual including coil cleaning, filter cleaning and/or replacement, and lubrication.

4. Damage or repairs required as a consequence of improper shipping or handling, faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, and/or improper operation.

5. Failure to start or damages due to voltage conditions, blown fuses, open circuit breakers, or the inadequacy, unavailability, or interruption of electrical, internet service provider, or mobile device carrier service or your home network.

6. Failure or damage as a result of floods, winds, fires, lightning, accidents, corrosive environments (except for coastal rated units in coastal environments), rust and wear, or other conditions beyond the control of ICP.

7. Parts not supplied or designated by ICP, or damages resulting from their use.

8. Electricity or fuel costs or increases in electricity or fuel costs from any reason whatsoever including additional or unusual use of supplemental electric heat.

9. Any special, indirect, or consequential property or commercial damage of any nature whatsoever. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

10. Refrigerant or any costs related thereto.

11. Any product purchased on the internet.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province

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Mini Split and High-Efficiency System Warranty

ONLINE REGISTRATION REQUIRED

International Comfort Products (hereinafter “ICP”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. If a part fails due to defect during the applicable warranty period ICP will provide a new or remanufactured part, at ICP’s option, to replace the failed defective part at no charge for the part. Alternatively, and at its option, ICP will provide a credit in the amount of the then factory selling price for a new equivalent part toward the retail purchase price of a new ICP product. Except as otherwise stated herein, those are ICP’s exclusive obligations under this warranty for a product failure.