Water Product Warranty

ACiQ stands by the quality of its products and backs them up with an industry-leading warranty. Get peace of mind that your water products are protected for years to come for no extra cost to you. Learn more about our warranty details below:

Select Different Warranties to View Below

ACiQ Pool Heat Pump Warranty

5YR-Warranty-Badge-ACiQ

5 Year Heat Exchanger and Compressor & 3 Year Parts & Labor Warranty

ACIQ products warranty is managed by Moov Pool Products. Please note ACIQ products are not a brand owned by Moov Pool Products. Only ACIQ products listed are managed by Moov Pool Products. Warranty begins at time of purchase. Warranty is only valid upon first install.

WARRANTY RESOLUTION PROCESS

Our Pool Heat Pump warranty is managed by Moov Pool Products. In order for any warranty situation to be resolved, the following process must be followed:

1. Submit Claim or Contact Warranty Team

Begin by submitting a claim by filling out the form below to be contacted or contact the after-service hotline.

After Service Contact Information:

Phone: +1 407-559-2077 (US)

Email: support@moovpool.com

Information We Will Need:

Customer Details

• Address

• Name

• Phone Number

• Email Address

Product Information

• Serial Number

• Model

• Important Technical Details

• Nature of the Problem

• Picture and Video (if necessary)

• Breaker Location / Electrical Access

2. Initial Diagnosis Performed

The after-service team will diagnose issues based on customer feedback and prepare a case file for the necessary replacement parts and repair methods to be carried out by the customer’s local technician.

3. Locating a Technician

Once a diagnosis is made, a technician will be contacted by us and will be shipped the appropriate replacement parts as well as detailed instructions to ensure that the repair and replacement can be accomplished in as little as one visit.

4. Scheduling an Appointment

Once a technician has been found, our team will schedule an appointment with the client or the appointment will be made from the technician directly by contacting the client with the contact information provided. Once a time and date are established, a confirmation email will be sent.

5. Resolution

After a time has been confirmed a technician will arrive to make the appropriate repairs so you can get the comfort you need at no cost or hassle.

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Heat Exchanger broken due to water left in through improper winterization. Appropriate winterization can be found on page 15 of this manual. Any other winterization default claims will be refused.

2. Heat Pump damaged by meteorological events such Hurricanes, Tornados, Hail, Earthquakes and any other act of god event.

3. Units not installed by an appropriate technician. The trade job of these technicians will vary depending on the region of the install and can include HVAC technicians or electricians. Electrical wiring or product manipulations are included.

4. Any unsatisfactory claim. Heat Pumps efficiency will vary depending on various factors such as outdoor temperature, required temperature, air flow, sun presence, humidity, pool sizing, heat pump distance from the pool and much more. Please always refer to your pool expert to select the right unit tailored to your needs or contact Moov Pool Products for a recommendation.

Download to See Full Warranty

ACIQ Hybrid Water Heater Warranty

12YR-Warranty Badge-3d

10 Year Parts & 12 Year Tank Warranty with Online Registration

ONLINE REGISTRATION REQUIRED

All ACiQ-branded Hybrid Water Heater systems have a standard limited warranty of 10-year parts and a 10-year tank warranty from the date of purchase. If registered within 90 days of a residential installation, ACiQ systems will be upgraded to an extended warranty consisting of 10-year parts and a 12-year tank warranty from the date of initial installation for the original registrant. If the equipment is installed in a commercial setting or any structure that is not a single-family dwelling, the equipment has a 1-year parts and a 1-year tank warranty. The warranty will be upheld when the unit has a system failure that has been deemed a factory defect by a factory-authorized, EPA-certifed contractor and the diagnosis is approved by ACiQ.

Register Your System

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the water heater installation into compliance with local building codes and regulations.

2. Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good plumbing and electrical trade practices.

3. Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water heater in accordance with the manufacturer’s instructions provided.

4. Performance problems caused by improper sizing of the water heater or (pertaining to electric models) electric service voltage, wiring, or fusing.

5. Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with modified, altered, or unapproved parts installed.

6. Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like.

7. Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.

8. Damages, malfunctions, or failures caused by operating the water heater with an empty or partially empty tank (also known as “dry firing”).

9. Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control.

10. Tank failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all times.

11. Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater than those shown on the rating label.

12. Damages, malfunctions, or failures resulting from the use of any attachment, including any energy-saving device, not authorized by ACIQ.

13. Units installed outside the fifty states (and the District of Columbia) of the United States of America.

14. Units removed from the original installation location.

15. Units that have had their rating labels removed. A water heater should not be operated if the rating label is removed.

Download to See Full Warranty

ACiQ Pool Heat Pump Warranty

5YR-Warranty-Badge-ACiQ

5 Year Heat Exchanger and Compressor & 3 Year Parts & Labor Warranty

ACIQ products warranty is managed by Moov Pool Products. Please note ACIQ products are not a brand owned by Moov Pool Products. Only ACIQ products listed are managed by Moov Pool Products. Warranty begins at time of purchase. Warranty is only valid upon first install.

WARRANTY RESOLUTION PROCESS

Our Pool Heat Pump warranty is managed by Moov Pool Products. In order for any warranty situation to be resolved, the following process must be followed:

1. Submit Claim or Contact Warranty Team

Begin by submitting a claim by filling out the form below to be contacted or contact the after-service hotline.

After Service Contact Information:

Phone: +1 407-559-2077 (US)

Email: support@moovpool.com

Information We Will Need:

Customer Details

• Address

• Name

• Phone Number

• Email Address

Product Information

• Serial Number

• Model

• Important Technical Details

• Nature of the Problem

• Picture and Video (if necessary)

• Breaker Location / Electrical Access

2. Initial Diagnosis Performed

The after-service team will diagnose issues based on customer feedback and prepare a case file for the necessary replacement parts and repair methods to be carried out by the customer’s local technician.

3. Locating a Technician

Once a diagnosis is made, a technician will be contacted by us and will be shipped the appropriate replacement parts as well as detailed instructions to ensure that the repair and replacement can be accomplished in as little as one visit.

4. Scheduling an Appointment

Once a technician has been found, our team will schedule an appointment with the client or the appointment will be made from the technician directly by contacting the client with the contact information provided. Once a time and date are established, a confirmation email will be sent.

5. Resolution

After a time has been confirmed a technician will arrive to make the appropriate repairs so you can get the comfort you need at no cost or hassle.

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Heat Exchanger broken due to water left in through improper winterization. Appropriate winterization can be found on page 15 of this manual. Any other winterization default claims will be refused.

2. Heat Pump damaged by meteorological events such Hurricanes, Tornados, Hail, Earthquakes and any other act of god event.

3. Units not installed by an appropriate technician. The trade job of these technicians will vary depending on the region of the install and can include HVAC technicians or electricians. Electrical wiring or product manipulations are included.

4. Any unsatisfactory claim. Heat Pumps efficiency will vary depending on various factors such as outdoor temperature, required temperature, air flow, sun presence, humidity, pool sizing, heat pump distance from the pool and much more. Please always refer to your pool expert to select the right unit tailored to your needs or contact Moov Pool Products for a recommendation.

Download to See Full Warranty

ACiQ Hybrid Water Heater Warranty

12YR-Warranty Badge-3d

10 Year Parts & 12 Year Tank Warranty with Online Registration

ONLINE REGISTRATION REQUIRED

All ACiQ-branded Hybrid Water Heater systems have a standard limited warranty of 10-year parts and a 10-year tank warranty from the date of purchase. If registered within 90 days of a residential installation, ACiQ systems will be upgraded to an extended warranty consisting of 10-year parts and a 12-year tank warranty from the date of initial installation for the original registrant. If the equipment is installed in a commercial setting or any structure that is not a single-family dwelling, the equipment has a 1-year parts and a 1-year tank warranty. The warranty will be upheld when the unit has a system failure that has been deemed a factory defect by a factory-authorized, EPA-certifed contractor and the diagnosis is approved by ACiQ.

Register Your System

WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

Need to make a warranty claim or enquiry?

WARRANTY EXCLUSIONS

1. Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the water heater installation into compliance with local building codes and regulations.

2. Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good plumbing and electrical trade practices.

3. Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water heater in accordance with the manufacturer’s instructions provided.

4. Performance problems caused by improper sizing of the water heater or (pertaining to electric models) electric service voltage, wiring, or fusing.

5. Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with modified, altered, or unapproved parts installed.

6. Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like.

7. Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.

8. Damages, malfunctions, or failures caused by operating the water heater with an empty or partially empty tank (also known as “dry firing”).

9. Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control.

10. Tank failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all times.

11. Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater than those shown on the rating label.

12. Damages, malfunctions, or failures resulting from the use of any attachment, including any energy-saving device, not authorized by ACIQ.

13. Units installed outside the fifty states (and the District of Columbia) of the United States of America.

14. Units removed from the original installation location.

15. Units that have had their rating labels removed. A water heater should not be operated if the rating label is removed.

Download to See Full Warranty