ACIQ Hybrid Water Heater Warranty

ACiQ water heaters offer a robust 10-12 year warranty for residential installations when registered, ensuring reliable protection and peace of mind, with easy online registration and comprehensive coverage options.

12YR-Warranty Badge-3d

10 Year Parts & 12 Year Tank Warranty with Online Registration

ONLINE REGISTRATION REQUIRED

All ACiQ-branded Hybrid Water Heater systems have a standard limited warranty of 10-year parts and a 10-year tank warranty from the date of purchase. If registered within 90 days of a residential installation, ACiQ systems will be upgraded to an extended warranty consisting of 10-year parts and a 12-year tank warranty from the date of initial installation for the original registrant. If the equipment is installed in a commercial setting or any structure that is not a single-family dwelling, the equipment has a 1-year parts and a 1-year tank warranty. The warranty will be upheld when the unit has a system failure that has been deemed a factory defect by a factory-authorized, EPA-certifed contractor and the diagnosis is approved by ACiQ.

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WARRANTY RESOLUTION PROCESS

In order for any warranty situation to be resolved, the following process must be followed:

1. System Diagnosis

A factory-authorized, EPA-certified contractor must diagnose the equipment and provide a diagnosing procedure, part number or part description that is needed, and the model and serial number(s) of the system in question. ACiQ may also request an original installation invoice at its discretion. This information will need to be submitted to ACiQ before a replacement part is sent out.

2. Method of Resolution

At the discretion of ACiQ, when all documentation is submitted, an ACiQ technician may elect to contact the equipment owner and/or the contractor diagnosing the equipment to attempt to resolve the situation without replacement part(s). This is in an attempt to eliminate part lead times and extensive costs to the equipment owner.

3. Warranty Acceptance

Once the warranty paperwork is accepted by ACiQ, a representative will contact the system’s owner and ask for payment information. This will be at the discretion ACiQ as a representative reviews the documentation. If requested, this payment method will be used to pay for shipping and for the part(s) diagnosed as needed on the ACiQ system.

4. Faulty Parts Inspected

Once the faulty part(s) are sent to ACiQ, they will be tested to ensure the issue is a result of a factory fault. If the part(s) are deemed faulty, the amount paid for the part will be reimbursed. Round trip shipping and any labor associated with the diagnosing and part(s) replacement process will not be reimbursed. ACiQ maintains the right to refuse reimbursements for any reason, except where prohibited, including but not limited to the conditions provided in this document.

5. Replacement Parts Shipped

Replacement part(s) will be shipped to the owner, dealer, or factory-authorized, EPA-certified contractor at the discretion of ACiQ

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WARRANTY EXCLUSIONS

1. Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the water heater installation into compliance with local building codes and regulations.

2. Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good plumbing and electrical trade practices.

3. Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water heater in accordance with the manufacturer’s instructions provided.

4. Performance problems caused by improper sizing of the water heater or (pertaining to electric models) electric service voltage, wiring, or fusing.

5. Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with modified, altered, or unapproved parts installed.

6. Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like.

7. Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.

8. Damages, malfunctions, or failures caused by operating the water heater with an empty or partially empty tank (also known as “dry firing”).

9. Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control.

10. Tank failures caused by operating the water heater when it is not supplied with potable water, free to circulate at all times.

11. Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater than those shown on the rating label.

12. Damages, malfunctions, or failures resulting from the use of any attachment, including any energy-saving device, not authorized by ACIQ.

13. Units installed outside the fifty states (and the District of Columbia) of the United States of America.

14. Units removed from the original installation location.

15. Units that have had their rating labels removed. A water heater should not be operated if the rating label is removed.

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